Refund policy

Atarasva Return/Refund and Exchange Policy

At Atarasva, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund and exchange policy:

Cancellation Policy: Orders valued above ₹5,000 cannot be cancelled once placed, even if they have not yet been processed, fulfilled, or dispatched. As these garments are made to order, cancellations and refunds will not be permitted once the order is confirmed.

Return and Refund Policy: 

• Eligibility: Refund requests must be made within 7 days of receiving your order. Items priced above ₹5,000 are not eligible for return and can only be exchanged. 

• For Cod Orders: No returns allowed on COD orders above ₹5,000.
  

• Inspection: Refunds will be initiated only after the item has been properly inspected and passed our quality check.

• Process: To request a refund, please visit https://atarasva.com/apps/quickreturns

• Return Fee: A flat return fee of ₹250 will be charged and borne by the customer.

• Refund: Refund will be issued once the item is received and upon quality check in 3–5 business days.

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Exchange Policy

• Eligibility: Exchanges can be requested within 7 days of receiving your order for items of equal or lesser value. Items above ₹3,000 are eligible only for exchange and not return.

• Process: To initiate an exchange, please visit https://atarasva.com/apps/quickreturns

• Inspection: Exchange requests will be accepted only after the item has been properly inspected and passed our quality check.

• Exchange Fee: A flat return fee of ₹250 will be charged and borne by the customer.

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Cash on Delivery (COD) Policy

• Orders above ₹3,000: COD charges of ₹250 apply.

Important Notes:

• Items must be in their original condition, unworn, and with all tags attached.
• Shipping costs for returned items will be the customer's responsibility unless the item is defective or incorrect.

Thank you for choosing Atarasva! We appreciate your understanding and support.